Refund Policy

Carsloc is committed to providing a seamless and enjoyable car rental experience for all our customers. This policy outlines the procedures for canceling or modifying a car rental reservation.

Cancellation and Refund Terms:

• Cancellation 24 Hours or More in Advance: For cancellations made at least 24 hours before the scheduled rental start time, a full refund will be issued, minus any applicable administrative fees.
• Cancellation Within 24 Hours or After Rental Commencement: If a reservation is canceled within 24 hours of the scheduled start time or after the rental period has begun, a cancellation fee of up to [percentage]% of the total rental cost may be charged.
• Force Majeure: In the event of force majeure (e.g., natural disasters, medical emergencies), the company may evaluate the request on a case-by-case basis and decide on the appropriate refund.

Changes to Reservation:

Customers may request changes to their reservation (e.g., changing the pickup or drop-off date, changing the car type) up to 24 hours before the scheduled start time. Changes are subject to vehicle availability and updated pricing. Administrative fees may apply for changes made within 24 hours of the scheduled start time.

Refunds:

Refunds will be issued to the original payment method and typically take [number] business days to process.

Reasons for No Refund:

• Breach of Contract: If the customer fails to comply with the terms of the rental agreement, such as exceeding the allowed mileage or damaging the vehicle, no refund will be issued.
• Invalid Reservation: If a reservation is found to be invalid for any reason (e.g., incorrect information provided), the company may cancel the reservation without any obligation to refund.

Force Majeure:

In the event of a force majeure event beyond the control of either party (e.g., natural disasters, war), either party may terminate the agreement without liability to the other party.

No Refund Policy for Certain Services:

A “no refund” policy may apply to certain additional services, such as personal accident insurance or GPS.

Inquiries:

For more information or assistance, please contact our customer service team at +212661340838 or [email protected].

Note: This policy is subject to change at any time. Customers should review the latest version of the policy before renting a vehicle.