What types of cars do you offer?
We offer a wide range of vehicles, including economy cars, compact cars, SUVs, luxury sedans, and more.
How do I book a car?
You can book a car online through our website or mobile app. Simply select your desired rental dates, location, and vehicle type, and follow the steps to complete your reservation.
What documents do I need to provide?
You will need to provide a valid driver's license, proof of insurance, and a credit card to rent a car from Carsloc.
How do I pick up and drop off the car?
You can pick up and drop off the car at one of our designated locations or opt for our convenient airport transfer service.
What if I need to extend my rental?
You can extend your rental by contacting our customer service team. Subject to availability, we will do our best to accommodate your request.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.
What happens if I get a flat tire or experience other mechanical issues?
In case of mechanical problems, please contact our emergency roadside assistance service. We will provide assistance or arrange for a replacement vehicle.
What payment methods do you accept?
We accept major credit cards.
Are there any additional fees?
Additional fees may apply for optional services such as insurance, GPS, or child seats. Please refer to our rental agreement for more details.
What is your cancellation policy?
Our cancellation policy outlines the terms and conditions for canceling or modifying your reservation. Please refer to our terms of use for more information.
What type of insurance is included in the rental price?
The rental price includes basic liability insurance. You may also purchase additional insurance coverage, such as collision damage waiver (CDW) or theft protection, to enhance your protection.
What happens if I get into an accident?
In case of an accident, please notify the local authorities and contact our customer service team immediately. Follow the instructions provided in your rental agreement.
Can I rent a car if I have a driving conviction?
Our rental policy may have restrictions for drivers with certain driving convictions. Please contact our customer service team for more information.
Can I rent a car if I am under 25?
We may have age restrictions for renting certain vehicles. Please contact our customer service team for more details.
Other Questions
If you have any other questions, please do not hesitate to contact our customer service team.